Planning and Customer Support Officer
Posted 1 hour 38 minutes ago by Gama Aviation LLC
Position: Planning and Customer Support Officer (Mobile Service Team)
Location: Luton Airport
Hours: 5 5 4 Shift Pattern 7am 7pm OR Monday Friday, 40 hour week with flexibility around start and finish times. For those working Monday to Friday, there will occasionally be a need to provide weekend cover during periods of annual leave or sickness. Any weekend support can be taken back as time off in lieu or paid as overtime.
Gama Aviation is a very reputable business aviation company working on both fixed wing and rotary aircraft. We are continuing to adjust to market demands, with exciting contracts and new customers being secured. We are seeking skilled Planning and Customer Support Officers to work as part of our successful Mobile Service Team, based at Luton Airport. The role is a rare opportunity to join a fantastic team that thrives on delivering first class service and support.
Main Responsibilities- Planning of AOG and Line maintenance inputs covering line stations and wherever the AOG event occurs.
- Liaise/engage with Line Maintenance Manager to ensure smooth running of the department.
- Customer service and client contact - point of contact for the customer and the interface between our engineering team and the customer's representatives.
- Pre input planning, work pack generation, check progression and work pack closure process.
- Control of completed work order and certification documents, ensuring that these are closed accurately, billed, and delivered to the customer at the required standards and timelines.
- Ensuring that our customers' requirements are understood and that our engineering response is planned, coordinated and executed in an efficient manner.
- Liaise/engage with customers daily providing status reports on aircraft serviceability.
- Co ordinate material and GSE management of line station holdings.
- Procurement for parts, material and equipment to ensure availability for the maintenance input.
- Goods inwards processing and issuing.
- Core and warranty claim progression and tracking.
- Perform other sections duties related to their position as directed by the Line Maintenance Manager.
- Provide briefings for engineering departmental management on a regular basis.
- Develop and fully use operational processes to ensure efficient operational performance.
- To update and maintain the work pack and technical record for each aircraft.
- Reporting of all SMS/Quality issues.
- Participate in the quality audit programme and ensuring audit closure actions are developed and implemented.
- Support the Quality & Safety team regarding their duties to ensure all processes and department tasks are fulfilled.
- At least 2 years' experience of aircraft input planning in a dynamic line and/or base maintenance environment.
- Willing to work a shift pattern to support business needs.
- Have a flexible working approach to a dynamic working environment and willingness to travel to other locations, as required for training and/or audit.
- Strong verbal and written communication skills and competence using IT.
- Knowledge of aircraft maintenance and operations standards and practices, specifically UK CAA & EASA.
- Experience working within a business aviation environment.
- Experience working directly with customer representatives.
- Experience with Corridor software.
- Experience in aviation parts and material ordering.
- Experience in goods inwards processing.
- Competitive Group Pension Scheme
- Comprehensive Life Assurance
- Comprehensive Income Protection
- Comprehensive Travel Insurance
- Comprehensive Private Healthcare (after successful passing of probation)
- Free Car Parking
- 2 Paid Volunteering Days each calendar year (subject to line manager approval)
- Investment in Training, Qualifications and Professional Development
Subject to insurance underwriting
Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion.