PLANNER

DEPARTMENT OVERVIEW

As part of our partnership with Openreach, which operates the UK's largest fibre broadband network, we are committed to delivering quarterly target homes passed (THP) in numerous areas.

JOB OBJECTIVE

As a Planner, you will be responsible for planning and issuing jobs to field teams, organising delivery schedules, and ensuring that installations progress as expected and are completed on time. The role supports the Planning team within the allocated department, contributing to the successful delivery of telecoms projects.

KEY RESPONSIBILITIES

• Answer queries from clients in a timely and professional manner.
• Coordinate and schedule civils-related tasks into the existing BT network.
• Manage client requests across all aspects of the project, escalating issues to the Programme Manager as required.
• Ensure all engineers are organised and have the relevant site access and job packs for their allocated jobs.
• Manage external design partners to ensure designs are delivered within agreed quality standards and timelines.
• Carry out quality checks of designs submitted by design partners and provide relevant feedback.
• Implement design guidelines throughout the business to ensure consistency and accuracy.
• Work closely with Regional Build Managers to support business KPIs and targets.
• Support build contractors throughout the duration of the project, including managing and responding to design change requests.
• Support other business functions with design data requests.
• Carry out occasional site surveys to support planning and build activities.
• Implement and drive quality control processes.
• Maintain and build strong working relationships with internal and external stakeholders, including colleagues, customers, suppliers, and senior management teams.
• Work efficiently and effectively as part of a team.
• Communicate effectively with all other departments.

PERSON SPECIFICATION ESSENTIAL

• Strong planning, organisation, and monitoring abilities.
• Strong administration skills and proficiency in Microsoft Office.
• Excellent communication skills, with the ability to communicate with engineers daily.
• Ability to organise workload and prioritise tasks accordingly.
• Computer literate.
• Strong written and verbal communication skills.
• Strong orientation towards quality, safety, and continuous improvement.
• Ability to prioritise work, work well under pressure, meet deadlines, and manage business expectations.
• Adaptable and flexible approach to work.
• Legal right to work in the UK.

DESIRABLE

• Telecoms knowledge and scheduling experience.

TERMS AND CONDITIONS

• Department: Fibre
• Reports to: Project Manager / Desk Delivery Manager
• Hours of Work: 08:30-17:00
• Rate of Pay: £24,785-£26,000
• Work Location: Newport, Wales
• Travel Requirements: None
• Holiday Entitlements: 33 days including Bank Holidays
• Benefits: Standard Benefits Package

HEALTH AND SAFETY RESPONSIBILITIES

You are expected to work safely and responsibly within MJ Quinn's values, operational policies, procedures, and accepted behaviours, ensuring that you avoid harm to yourself, your colleagues, and the communities in which we operate. As one of our core values, Safety Always Matters, and you play an important role in upholding this commitment. By consistently demonstrating safe working practices and contributing to a positive safety culture, you help ensure that everyone can work safe and go home safe.

OFFICE BASED STAFF

• Follow MJQ H&S Policies.
• Do not use/repair equipment without training.
• Keep office clear and know emergency procedures.
• Avoid unsafe lifting/reaching.
• Suggest improvements and attend H&S training.

DIVERSITY STATEMENT

MJ Quinn is committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & Maternity, race, religion or belief, sex, or sexual orientation.

MJ Quinn welcomes applications from a diverse range of candidates regardless of their background, disability or gender and is committed to creating a workforce as diverse as the communities we serve.

This job description is not an exhaustive list of duties. You may be required to undertake additional tasks that are reasonable and relevant to your role, in line with the organisation's business objectives. The job description will be reviewed and updated as the role evolves to reflect company activities and role requirements. Any changes will be made following consultation with you and in compliance with employment law and equality legislation.