PFI Head of Soft FM and Operations

Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.

We care for over half a million patients every year:

• Provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
• Nationally recognised for urology and skin cancer services
• Regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
• Deliver community services in health centres, schools, patients' own homes, community hospitals and community hubs.

More than 6,500 people from different nations, cultures and backgrounds work for us.

We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.

If you require any assistance in making this application, please contact or phone .

We pride ourselves in being a great place to work and invite you to join our BHT family.

Launch Your Nursing Career with Us!

At Buckinghamshire Healthcare NHS Trust, we are committed to helping newly qualified nurses grow into confident, skilled professionals.

From day one, you will benefit from structured development programmes, personalised mentorship, and access to specialist training that supports your long-term career ambitions.

Whether you are aiming for clinical excellence, leadership roles, or advanced practice, we will help you build a career you are proud of.

Start your journey with us and unlock your potential!

Job overview

The postholder will lead the delivery of and be responsible for, the strategic oversight, operational performance, and contract management of all Soft Facilities Management services including those delivered under the PFI contracts across the Stoke Mandeville, Amersham and Wycombe sites, together with the in-house service provision at our multiple Community locations. These include, but is not limited to, patient dining, domestic services, portering, catering, helpdesk, waste management, pest control and linen & laundry.

Main duties of the job

The postholder will work closely with the PFI providers and Trust stakeholders to manage and develop the delivery of high-quality, safe and efficient soft FM services across the Trust. The postholder will also deputise for the Director of PFI Service Delivery when required.

Develop and execute policies and strategies to ensure the alignment of all soft FM services with regulatory requirements and standards and will be responsible for ensuring the ongoing monitoring of these are regularly reviewed and amended as required. Following the contractual process of the PFI agreements if applicable.

The postholder will ensure services are delivered in line with contractual KPIs, quality standards, and statutory compliance using the performance monitoring regime contained within the contracts, whilst supporting patient safety, experience, and aligned with Trust objectives and values.

Be responsible for the service delivery of the in-house facilities teams that operate across the Trust community estate, including the provision of catering services and ensuring compliance with food hygiene standards and compiling auditable records for the services delivered.

What does Buckinghamshire Healthcare NHS Trust offer you?

As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.

Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.

We provide a range of health and wellbeing services to promote a healthy, happy workforce.

What do we stand for?

Our vision is to provide outstanding care, support healthy communities and be a great place to work.

Our mission is to provide personal and compassionate care every time.

We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.

We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.

We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.

We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

Detailed job description and main responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on quoting the vacancy reference number.

Person specification Qualifications & Training

• Excellent numeracy and analytical skills, giving the ability to derive implications arising from numerical reports- e.g. interpreting benchmark data, interrogating and sense-checking performance data and audit scoring.
• Further specialist professional knowledge acquired through documented CPD training which provides, or is equivalent to, a master's-level qualification.

Knowledge & Experience

• Expert knowledge of the delivery of soft FM services under a PFI model.
• Detailed understanding of the National Standards of Healthcare Cleanliness 2025
• Ability to collaborate effectively and maintain successful partnerships.
• BICS Accreditation
• Management, leadership and change management theories
• Previous or ongoing CPD commitment to developing knowledge of business
• Prior experience of managing compliance schemes
• Experience of NHS Estates Return Information Collection (ERIC)
• Experience of developing and implementing policies
• Prior experience of managing compliance scheme

PPE requirements:Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.

COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.

Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.

Contacting you: We will contact candidates through the email address supplied on their application form. Please make sure you check this regularly.

Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.

Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.

Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.

Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.