Peripatetic Customer Service Adviser

Woodcote Library is a vibrant Community Library with a close connection to Langtree School with which it shares a site. Peripatetic Customer Service Advisers are the first point of contact with library customers, library partners, and class visits from the school. The role involves continual interaction with users of the library, face to face, via email or by telephone and is a job where you can have a significant impact on the customer experience. A Peripatetic Customer Service Adviser is crucial to the running of the library and will spend most of their time public-facing. As well as helping customers find and use resources, this role is also detail oriented and involves performing administrative and clerical duties and organising library material and information.

Our libraries are about so much more than books - they're places where culture is created and happens every day. You could be part of these vibrant community hubs, welcoming everyone to explore, read, learn, meet, connect, collaborate, share, adventure and be inspired! You'll be working for our thriving Oxfordshire Library Service which has 44 libraries across the county and over 2,400,000 visitors to our libraries every year.

We are looking for a confident, enthusiastic and committed individual who enjoys working with people in a demanding but exciting customer service role where no two days are the same! Rewards and benefits

• Competitive rates of pay
• Up to 32 days annual leave each year
• Flexible working arrangements
• Relocation expenses of up to £8,000 for eligible new starters
• Tailored induction
• Family friendly schemes to help balance family commitments including generous maternity, paternity and support for carers and a tax-saving childcare voucher scheme.
• Good career opportunities
• Excellent pension scheme, with employer contributions of up to 20 per cent of salary
• Staff Discount Scheme for a range of retailers; holidays; insurance; eating out; health and leisure activities
• Discounts on rail and bus travel
• Continuing professional development - employees can develop their skills and knowledge through our online training platform.
• Coaching, workshops, mentoring, shadowing and support from social groups

Your office base may be subject to change as we are currently transitioning between temporary and permanent office locations due to the closure of County Hall. If this is applicable to you, you will be notified, but no reimbursement will apply in respect of travel.

Our commitment to: Equality, Diversity and Inclusion At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our commitment to: Guaranteed Interview Schemes As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to: Safeguarding Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to: Flexible Working We are open to discussions about flexible working, which can include flexi-time, full time and part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.