Performance Coach: Customer Success & Renewals

IRIS Software Group in Manchester is seeking a Performance Lead to coach Customer Success and Renewals teams toward proactive, value-led conversations. You'll work alongside managers and Learning & Development to translate performance data into practical action.

You'll help teams move from ticket-based support to outcomes, improve conversations, spot risks early, and drive retention and renewal. This hands-on role emphasizes coaching on adoption, value and commercial outcomes.