Performance & Development Manager

About the role

As a Performance & Development Manager, you will deliver consistently high quality learning experiences that build colleague capability at scale and directly uplift customer experience across Business Direct, Contact Centre and Business Operations.

You'll conduct learning needs analysis to identify the root causes of performance gaps and shape solutions that support immediate performance and sustained business growth.

Using insight, data and feedback, you'll identify emerging capability gaps early and translate them into targeted, high impact learning and engagement solutions.

You'll support recruitment and onboarding activities to ensure smooth, engaging inductions and rapid time to competence.

Responsibilities

• Conduct learning needs analysis to identify performance gaps and define solutions.
• Design, deliver and evaluate learning interventions that strengthen capability.
• Ensure all learning activity aligns with Purpose, Strategic Drivers and regulatory requirements.
• Identify emerging capability gaps early and develop high impact learning solutions.
• Support recruitment and onboarding to enable rapid competence.
• Collaborate across Business Banking to create scalable learning solutions.

Qualifications

• Strong communication and organisational skills, able to manage competing priorities and deliver quality at pace.
• Experience in operational or customer facing environments with fast change and good judgement.
• Confident stakeholder management and influence.
• High tolerance for stretch, learn fast and adapt.
• Rapid learning agility and growth mindset.
• Ability to travel to Glasgow and other offices for in person training.

The extras you'll get

• Access to private medical insurance.
• A highly competitive pension.
• Annual performance related bonus.
• Training and development.
• Salary sacrifice scheme benefits.
• Life assurance.
• Wellhub health and wellness options.
• Up to 2 days of paid volunteering a year.

Job Info

• Job Identification 2952
• Apply Before 05/20/2026, 10:55 PM
• Locations 92/96 Argyle Street, Glasgow, Glasgow City, G2 8BQ, GB