Performance & Compliance Officer

Performance and Compliance Officer
Permanent
Grade C - £35,412 - £41,771
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
Location: Priestley Wharf, Birmingham

Do you have a passion for data, strong attention to detail and a commitment to driving high standards?

Birmingham City Council is transforming how we deliver our Street Scene services. This role sits within our Operations, Performance & Compliance team, supporting the data, insight and compliance foundations that drive real operational change.

We're looking for an organised and analytical Performance & Compliance Officer to join us on our transformation journey. This is a key role supporting the delivery of accurate performance reporting, robust compliance processes and continuous improvement across the service.

Working closely with the Senior Performance & Compliance Officer, you'll help shape performance frameworks, contribute to audits, monitor compliance activity and provide high quality insights that support effective decision making.

We're looking for someone who's curious, collaborative and motivated to make a difference.

To thrive in this role, you'll bring:

• Experience working with performance data, compliance activity, or monitoring processes in a busy environment.
• Strong analytical skills, with the confidence to interpret data and turn it into meaningful insights.
• Excellent communication skills, both written and verbal. You'll be comfortable presenting information clearly and confidently.
• Proficiency in data tools such as Excel and Power BI, with the ability to work with large or complex datasets.
• Real attention to detail, ensuring data is accurate, reliable and well presented.
• A collaborative mindset, able to work well with colleagues, follow guidance and maintain confidentiality.
• A sound understanding of compliance and data protection, and how they apply in day to day operations.
• Qualifications or equivalent experience in Business Administration, Data Management, Compliance or a related field.

If you're passionate about using data to drive improvement and want to play a meaningful role in a transforming public service, this could be a fantastic next step in your career!

As a Performance & Compliance Officer, you'll be at the heart of how we measure, improve and deliver high quality services for Birmingham. You will be

• Producing accurate, timely performance reports, working closely with senior colleagues.
• Supporting the development and rollout of performance and compliance frameworks that shape how our services operate.
• Gathering, validating and analysing key performance data to identify trends, risks and opportunities.
• Ensuring reporting processes meet organisational standards and regulatory requirements.
• Conducting compliance checks and preparing clear, well structured documentation for internal audits.
• Identifying areas of non compliance, helping to shape corrective actions and monitoring their progress.
• Maintaining strong data integrity through consistent, high quality control measures.
• Working collaboratively across teams, ensuring everyone understands and aligns to the performance metrics.
• Responding to queries on performance and compliance matters, offering clear, accurate guidance.
• Contributing to continuous improvement, suggesting enhancements to improve the efficiency and effectiveness of our services.

What we offer in return

• Membership of West Midlands Pension Fund - with generous employer contributions
• Enhanced Holiday Entitlement - 30 days, increasing with length of service
• My Rewards Scheme - access to over 800 brands providing discounts and savings
• Health and wellbeing support - independent and confidential employee assistance and counselling, occupational health

If you're ready to make a positive impact and support effective performance and compliance across the City Operations Directorate, apply now!

For any informal enquires please contact the Resourcing Team

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy here.

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