People Services Team Lead
Posted 4 days 4 hours ago by Carlsberg Group
People & Culture Services Team Lead
Location: Hemel Hempstead, GB (3 Days on site)
Job Length: 12 Month FTC
Working Hours: 35 hours/week
Competitive Salary with extensive benefits- Monthly product allowance - alcoholic & non-alcoholic options available
- Private Medical options
- Life Assurance
- Company bonus scheme
- Access to 24/7 GP services
- Enhanced pension contribution
- Access to a range of high street discounts
As People Services Team Lead, you will play a key role in leading the day-to-day delivery of People Services across Carlsberg Britvic. You will manage a team that supports colleagues and managers with People & Culture queries and employee lifecycle activities, ensuring a high-quality, customer-focused service. You will drive operational excellence, oversee service standards and processes, and continuously look for opportunities to improve efficiency, accuracy, and the colleague experience.
Role Responsibilities- Lead the day-to-day delivery of People Services, ensuring colleague lifecycle activities are completed accurately, efficiently, and in line with service expectations.
- Manage and develop a team of People Services Advisors, providing coaching, guidance, and regular performance support.
- Ensure all People & Culture queries are resolved professionally, consistently, and within agreed service levels.
- Act as the escalation point for complex colleague and manager enquiries, driving timely and effective resolutions.
- Oversee the accurate processing of employee data and transactions, maintaining high standards of data quality and compliance.
- Partner with key stakeholders across the business to continuously improve processes, systems, and the overall colleague experience.
- Work closely with Compliance and People teams to maintain robust controls, audit readiness, and data integrity standards.
- Coordinate team workloads and resource planning to ensure effective service coverage and operational efficiency.
- Build and maintain a highly capable, multi-skilled team through knowledge sharing, continuous learning, and best practice adoption.
- Represent People Services across Carlsberg Britvic, promoting a customer-focused approach and delivering a positive experience for colleagues and managers alike.
- Strong understanding of employee lifecycle processes within a shared services, HR operations, or People Services environment.
- Previous experience leading, coaching, and developing a customer-focused administration or HR services team.
- Excellent stakeholder management and communication skills, with the ability to build effective relationships at all levels.
- Highly organized, with the ability to prioritize workloads, manage competing deadlines, and maintain service standards.
- Strong attention to detail, with a proactive approach to identifying issues and implementing solutions.
- Experience using HR systems such as SuccessFactors and case management platforms, including system administration activities.
- Good understanding of payroll processes and the impact of HR transactions on payroll accuracy.
- Knowledge of data privacy requirements and best practices relating to employee data management.
- Strong analytical and problem-solving skills, with the ability to use data and insights to drive continuous improvement.
- A passion for delivering an exceptional colleague experience through high-quality, efficient, and compliant People Services.
We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do.
We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please let us know if you require any adjustments during the recruitment process.