Pensions Telephony Advisor - Customer Care (Dundee)

Government Recruitment Service in Dundee is seeking an Operational Delivery Professional to provide high-quality telephone-based customer service for Pension and Benefits claims. The role focuses on inbound/outbound calls, handling sensitive information, and delivering accurate guidance in real time.

The position offers full-time, permanent work in a central Dundee site with daily responsibilities that include resolving queries, processing claims, and staying updated on DWP policies while