Pensions Manager - Operations

The Pension Schemes Executive team supports trustees of M&G's three UK pension schemes, overseeing operations and governance to ensure members receive accurate information and benefits. The role requires strong leadership, knowledge of UK pension legislation, and the ability to manage third party service providers.

Responsibilities

• Lead and oversee pensions administration and operational activities, ensuring service delivery meets agreed standards and controls.
• Manage relationships with third party administrators and service providers, including performance monitoring and issue resolution.
• Ensure operational processes comply with relevant pensions legislation, regulatory expectations and internal policies.
• Drive continuous improvement initiatives to enhance efficiency, controls, data quality and member experience.
• Oversee operational risk management, including incident handling, remediation activity and reporting.
• Produce and review management information to support decision making and governance forums.
• Provide people leadership, coaching and development for colleagues within the operations function.
• Act as an escalation point for complex operational or member issues, ensuring appropriate and timely resolution.

Key Knowledge, Skills and Experience

• Strong knowledge of UK pension scheme operations and administration models.
• Understanding of regulatory, governance and risk requirements within pensions operations.
• Experience of managing operational teams and third party service providers.
• Ability to interpret and apply policies, procedures and controls in a practical operational context.
• Strong stakeholder management and communication skills, with the ability to influence effectively.
• Analytical capability to interpret management information and identify trends or risks.

Suggested Essential Skills

• Operational leadership and decision making
• Risk and control awareness
• Process improvement and change delivery
• Clear written and verbal communication
• Collaboration and stakeholder engagement

What we offer

• 0.18% pension scheme contribution (13% employer, 5% employee)
• Share Save and Share Incentive Plan access
• 38 days annual leave plus bank holidays, with option to purchase up to 5 additional days
• Time Off When You Need It policy for flexible work arrangements
• Inspiring Families policy with paid parental leave covering maternity, adoption, surrogacy, and paternity leave
• Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance, with family options
• Disability Confident Leader status and support for long term health conditions, disabilities or neuro divergent conditions

We have a diverse workforce and an inclusive culture at M&G, and we are looking to attract, promote and retain exceptional people, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition. We welcome applications from candidates with military service or returning from career breaks. If you need assistance or an alternative means of applying due to a disability or additional need, please let us know by contacting us at .