Pensions Administrator
Posted 3 days 5 hours ago by Jobtailor
Permanent
Full Time
Other
Wiltshire, Swindon, United Kingdom, SN256
Job Description
Responsibilities 
- Enrol new joiners into the pension scheme.
- Process pension forms and requests from members, pensioners and employers.
- Update and maintain information in the pension database (e.g., address changes, change of name, change of hours, opt outs, death benefit and partner nominations).
- Calculate pension estimates and awards for retirees, early leavers, redundancy, etc., and, where required, liaise with payroll/employer contacts regarding queries.
- Request and return files to the off-site storage facility.
- Deal with enquiries by telephone, email and in writing from a wide range of people including members, pensioners, solicitors and relatives.
- Liaise with employers and third-party companies for payroll and finance payments.
- Communicate standard pension information to members as required.
- Ensure service level agreements are achieved in the processing of queries and administrative tasks, and that data is processed in line with relevant regulations (e.g., GDPR).
- Excellent numeracy and attention to detail.
- Excellent prioritising and self-organisation skills with the ability to plan ahead.
- Ability to follow detailed instructions.
- Ability to work independently and as part of a team.
- Good written and verbal communication skills.
- Competent in the use of Microsoft Office products (Outlook, Excel, Word).
- Experience of working in a customer service environment.