Pensions Administration Manager

My client is currently looking for a Pensions Administration Manager on a 12-month maternity cover contract in Manchester.

Main purpose of the job

• The Administration Manager will be responsible for providing inspired leadership, supporting the pensions team, and managing all day-to-day operations across the administration teams.
• Implement and oversee training and development of the team.
• Support client and adviser needs with high professional standards, following brand and company guidelines.
• Deal with internal teams and external entities such as financial advisers, surveyors, lenders, and solicitors.
• Contribute to launching new products into the UK market and prepare for further growth.
• Work with Group Technology to identify system and process enhancements to improve efficiency and service.
• Manage team leaders and teams, providing leadership and development opportunities.
• Support complex administrative areas and handle a range of queries from advisers and members.
• Resolve issues from non-standard queries and policies.
• Implement new initiatives with the administration teams, collaborating with group resources.
• Build relationships with advisers and clients, delivering exceptional communication and service.

Experience/Knowledge/Qualifications

• Leadership and management skills to lead and develop teams while managing daily processes.
• Previous experience in the pensions industry, especially in operational or administration management roles. UK pensions experience is a plus.
• Understanding of pension rules, including draw-down, bereavement, and divorce calculations.
• Ability to review and improve processes, collaborating across the organization.
• Excellent verbal and written communication skills.
• Attention to detail and data analysis skills.

For more information, contact Graeme Hyland at or .

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