Pension Admin

Pensions Administrator

Reporting to: Pensions Team Manager

We're looking for a Pensions Administrator to support the delivery of high-quality, end-to-end pensions administration services for scheme members and clients.

Key Responsibilities

• Deliver accurate pensions administration in line with SLAs, quality standards and regulatory requirements
• Respond to member queries across multiple channels, ensuring a strong customer experience
• Support complex casework, high-value cases and complaints
• Maintain accurate member records and scheme data
• Identify and escalate risks, breaches and complaints appropriately
• Work to agreed KPIs and contribute to continuous improvement initiatives
• Collaborate with colleagues and share knowledge to support team performance

Skills & Experience

Essential

• Experience in DB and/or DC pensions administration
• Strong attention to detail with a "right first time" approach
• Confident written and verbal communication skills
• Experience using pensions administration systems and Microsoft Office 365
• Ability to perform manual calculations

Desirable

• PMI and/or CII pensions qualifications
• Customer service qualification or apprenticeship

This role would suit a proactive pensions administrator who enjoys working in a quality-driven, customer-focused environment.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.