Payments Journeys Lead - End-to-End Customer Experience

HSBC in Chester is seeking an experienced Customer Journeys Manager to enhance payment processes. The role involves owning customer journeys to create best-in-class experiences across various payment methods.

The successful candidate will balance customer needs with operational realities while using data-driven insights to prioritize improvements. A critical part of the position is to engage with stakeholders and ensure regulatory compliance, emphasizing HSBC's commitment to diversity and inclusion in the workplace.