Patient Services Manager

Job summary

We currently have an exciting opportunity within the practice for a Patient Services Manager. The role is a new role, with the opportunity for the successful candidate to make the role their own. This will include oversite of a number of teams and the opportunity to shape patient communications and help improve patient satisfaction.

Main duties of the job (please see JD for full details)

• Lead and manage administrative teams, including all associated tasks.
• Coordination of patient communications including complaints, compliments and patient feedback. Ensuring managed within guidelines and sharing insight.
• Manage and oversee the Practices online presence.
• IT lead for the practice.

37 hours per week (over 5 days)

£34,727

Organisation Overview

Trowbridge Health Centre has approximately 110 staff and is a happy place to work. There is a strong team spirit throughout the organisation. We work together to produce the most efficient processes possible, and every individual is encouraged to be the best that they can.

For further Details - please contact Jess Ackland -

To apply please email your CV and covering letter detailing how you meet the requirements of the person specification for this role to Jess Ackland -

Closing Date

Wednesday 11th March 2026

Interviews

Morning of 24th March and afternoon of 25th March. These will be the only dates for interviews.

Please note we will close the vacancy early should we find the right candidate. We will interview on receipt of suitable applications.

Patient-Services-Manager-Job-Description.docx

Patient-Services-Manager-Person-Specification-1.docx