Patient Services Coordinator - General - Admin

This role is on site at our Chichester office each day. Please only apply if you live within a commutable distance.

KT Healthcare is a family owned private therapy company specialising in high quality Autism Diagnostic Services. Our work is centred around building meaningful connections with patients and their families while delivering diagnostic assessments and reports of the highest clinical standard.

We work closely with GPs, NHS ICBs and clinicians to ensure every patient receives a seamless, supportive and well coordinated experience throughout their diagnostic journey.

As our service continues to grow, we are looking for a highly organised and compassionate Patient Services Coordinator to join our Autism Service Operations Team.

The Role

This is a varied, multi skilled operational role at the heart of our Autism Service.

As a Patient Services Coordinator, you will support all core operational functions - from managing referrals and handling enquiries, to coordinating appointments, processing reports, and supporting GP relations. You will rotate across different workstreams within the team, helping to ensure a resilient, flexible service and a consistently excellent patient experience.

You will be central to ensuring that each patient's journey from referral to report is smooth, well managed and delivered in line with clinical, contractual and organisational standards.

What You'll Be Doing Service Coordination & Scheduling

Managing clinician diaries to ensure optimal clinic capacity

Coordinating patient pathways from referral through to assessment and reporting

Resolving scheduling conflicts and delays proactively

Processing referrals, risk screenings and appointment bookings efficiently

Patient Support & Communication

Acting as a non clinical first point of contact for patients, families and referrers

Handling enquiries with sensitivity, professionalism and empathy

Maintaining accurate, up to date patient records

Supporting the collection and escalation of patient feedback

Operational & Administrative Support

Providing day to day administrative support across the Autism Service

Supporting clinicians with scheduling, documentation and logistics

Working collaboratively within a respectful, supportive team environment

Clinical Governance & Compliance

Ensuring records meet CQC, Safeguarding, GDPR and internal governance standards

Supporting audits, quality assurance and compliance tasks

Reporting incidents accurately and promptly in line with policy

Systems, Data & Continuous Improvement

Using systems such as Semble for patient management and scheduling

Maintaining accurate databases and operational records

Collating and processing data for performance reporting (waiting times, pathway metrics, outcomes)

Identifying opportunities to improve workflows and patient experience

What We're Looking For

• Highly organised with excellent attention to detail
• Confident managing schedules, systems and competing priorities
• A clear, compassionate and professional communicator
• Comfortable working across multiple operational functions
• Committed to safeguarding, confidentiality and service quality
• A collaborative team player who supports colleagues during busy periods
• Confident using Microsoft Office and digital scheduling systems
• Knowledgeable about GDPR, data protection and safeguarding responsibilities
• Previous experience in healthcare, clinical administration, patient coordination or a similar operational role would be highly beneficial.

Why Join KT Healthcare?

Be part of a growing, values driven organisation making a real difference to families

Work in a supportive, collaborative and respectful team

Develop a broad operational skillset across multiple service areas

Play a vital role in delivering an outstanding patient experience.

Benefits

• Competitive salary (dependent on experience).
• Generous annual leave entitlement - 28 days PLUS bank holidays (pro rata if part time employee)
• Festive days! A few days off around Christmas time to spend with loved ones
• Employee Assistance Programme - 24/7.
• Company Sick Pay
• Contributory Pension scheme
• Ongoing training and development opportunities.

Working hours

Full time, permanent role based in the Chichester office.

9am- 5pm - Monday to Friday