Patient Service Advisor

The Patient Service Advisor based in Worsley will serve as the primary contact for patients, carers, clinicians, and healthcare professionals within a busy Homecare team. This full-time role, offering £32,468 per annum, involves handling customer enquiries, processing orders, and resolving issues related to specialist healthcare equipment. Candidates must possess a minimum of three years' experience and strong customer service skills. Working Monday to Friday from 8am to 4pm, the position requires providing support to diverse stakeholders, managing queries efficiently, and ensuring accurate order processing. This role is suited to individuals passionate about delivering exceptional service and making a tangible difference to people's lives.

Patient Service Advisor Worsley, Manchester Salary: £32,468 per annum Monday to Friday 8am to 4pm (3 years min Experiance required)

Key Responsibilities

• Managing customer enquiries from patients, carers and healthcare professionals.
• Processing telephone and digital orders accurately and efficiently.
• Handling equipment-related queries and emergency support calls.
• Liaising with NHS personnel including GPs, Respiratory Nurses and other healthcare professionals.
• Providing clear and professional communication at all times.
• Maintaining accurate records across multiple systems.
• Working to service level agreements and performance targets.
• Delivering a high standard of customer care whilst handling sensitive situations.

Skills & Experience

• Previous experience within a customer service, contact centre or administration role.
• Excellent communication and interpersonal skills.
• Strong IT skills, including Microsoft Office.
• High attention to detail and accuracy.
• Ability to work under pressure and manage multiple priorities.
• Empathetic, professional and customer-focused approach.
• Experience using SAP, Salesforce or similar systems would be advantageous.

Benefits

• £32,468 annual salary.
• Monday to Friday working pattern.
• Full training provided.
• Career progression opportunities.
• Supportive team environment.
• Opportunity to make a real difference to patients' lives every day.