Patient Safety and Experience Manager
Posted 3 hours 9 minutes ago by NHS
Go back County Durham & Darlington NHS Foundation Trust
Patient Safety and Experience ManagerThe closing date is 25 March 2026
County Durham and Darlington NHS Foundation Trust is one of the largest integrated care providers in England, serving a population of around 600,000 people. We are a high performing organisation with a track record of success.
An exciting opportunity has arisen for an enthusiastic individual who has a keen interest in patient safety & experience to join the Trust's Corporate Patient Safety & Experience Team. The role involves working with colleagues in all specialties and disciplines to support patient safety & experience across the whole organisation.
You will support the team's Lead and Matron in delivering the Trust's Patient Safety Strategy.
The role would suit a person who has an interest in patient safety & experience, has a strong focus on team working and with excellent communication skills.
Victoria Davidson
ext 43488
Main duties of the jobThe post holder will be responsible for promoting patient safety & experience across the organisation through liaising with clinical and non-clinical staff, providing education and training, and supporting with the systematic reviews of patient safety incidents and complaints.
Candidates will require excellent analytical and IT/database management skills as well as the ability to work under pressure to meet tight deadlines. You will be able to work autonomously but also part of a small team.
About usIf you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have been employed for a minimum of two years as a HCA Band 3 within the NHS for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months).
Job responsibilitiesThe post holder will be responsible for promoting patient safety & experience across the organisation through liaising with clinical and non-clinical staff, providing education and training, and supporting with the systematic reviews of patient safety incidents and complaints.
You will support the Trust to develop an effective patient safety & experience focus and culture through analysing themes and trends within incidents, as well as supporting care areas to look at recommendations and safety actions to improve the delivery of services to patients.
The post holder will advise on the application of the national Patient Safety Incident Response Framework (PSIRF) to managing risk and safety.
Person Specification Special Requirements- Driving posts must have a valid Full UK driving licence
- Experience of working in the NHS in a professional/managerial/specialist role
- Experience of advising and liaising with staff at all levels, preferably in the NHS and academic institutions
- Clear understanding of the issues prevailing around clinical governance
- Experience of project management or leading a change project
- Experience of developing care pathways/clinical guidelines
- Evidence of successfully leading change management projects involving multi disciplinary team
- Experience in reviewing or managing patient safety incidents.
- Relevant 1st level degree or evidence of relevant experience.
- Evidence of continuous professional development
- Post graduate degree or working towards (Masters level)
- Teaching and Training qualification
- Completed an accredited Patient Safety training programme
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer nameCounty Durham & Darlington NHS Foundation Trust
£47,810 to £54,710 a year pro rata, per annum