Patient Pathway Manager

Go back Royal United Hospitals Bath NHS Foundation Trust

Patient Pathway Manager

The closing date is 15 February 2026

We are looking for a highly organised and motivated individual to join our Haematology and Oncology team as a Patient Pathway Manager. You will play a key role in ensuring a smooth, efficient service and a high quality patient experience from referral through to treatment and follow up care.

Working closely with the Support Manager, triumvirate and wider stakeholders, you will help the service meet key performance, quality and financial targets in line with Directorate plans.

In this role, you will:

• Oversee all stages of the patient pathway, ensuring timely progression
• Act as a central contact point for colleagues, GPs, patients and the public
• Lead and coordinate the administrative services supporting patient activity
• Monitor pathways in line with Government Access Targets and the Trust's Patient Access Policy, supporting RTT delivery
• Organise and support the administrative team, ensuring high standards are maintained

This is a great opportunity for someone with strong organisational skills and a commitment to excellent patient care.

Main duties of the job

Main duties and responsibilities to assist the Support Manager and Senior Specialty Manager for the Family and Specialist Services Division in the management of the administrative staff:

• Organise and ensure the smooth running of the functions of the administrative team within the department
• Ensure an appropriate level of pathway co ordination and administrative support is maintained at all times by coordinating and monitoring requests for leave
• Carry out day to day supervision of the administrative team across the specialty
• Undertake staff appraisal to identify development and training needs
• Develop computerised and manual systems for managing information and paperwork within the office
• Take part in recruitment, selection and induction of administrative staff
• Identify and deal with performance management issues, i.e. conduct, performance, sickness/ill health, etc., in line with Trust procedures
• Take responsibility for the maintenance of equipment and the ordering and controlling of stationery used by the administrative staff across the department, liaising with appropriate companies/departments for repair/replacement

About us

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Job responsibilities

Pathway Management

• Act as the administrative lead for RTT and ensure pathways meet Government Access Targets and the Trust's Patient Access Policy
• Monitor and validate patient pathways using systems such as Millennium, ARIA and PPM
• Track and prevent potential breaches, working closely with waiting list and directorate staff
• Support administrative colleagues with RTT queries and training
• Review documentation to confirm RTT clock start/stop dates
• Ensure high quality data by validating appointments, treatment dates and TBS lists
• Provide regular RTT performance updates to the Support Manager and wider team

Management & Service Support

• Act as the department's expert in administrative processes and digital systems
• Provide training, troubleshooting support and guidance to staffIdentify opportunities to improve efficiency and system performance
• Liaise with teams to support clinic utilisation and accurate templates
• Escalate capacity issues and contribute to performance delivery
• Coordinate consultant rotas and support day to day operational needs
• Suggest improvements to enhance patient centred service delivery

Medical Administrative Support

• Deliver a comprehensive administrative service including patient correspondence, formatting letters and managing documentation
• Prepare papers for meetings and take minutes when needed
• Work closely with nurses, doctors and booking teams to support smooth patient care
• Manage calls, prioritise enquiries and arrange appointments
• Support consultant diaries, meetings and rotas
• Handle incoming correspondence and maintain filing systems
• Support cancer fast track pathways where applicable
• Provide cover across the directorate and maintain flexibility to meet service needs

Service Planning & Improvement

• Contribute to service redesign projects with a focus on patient centred improvement
• Support the triumvirate with project work and implementation of the Improving Together methodology
• Assist with gathering patient and staff experience data
• Support investigations, complaints and incident responses in line with Trust processes

Person Specification Education

• A Levels/Further education
• Understanding of RTT and key targets

Experience

• NHS Experience or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Royal United Hospitals Bath NHS Foundation Trust

£24,937 to £37,796 a year, £27,485 dependant on experience.