Patient Pathway Administrator

Job overview

Post holder will be part of the Breast Surgery Team at Churchill Hospital responsible for effectively managing the smooth operation of the service, supporting multidisciplinary clinical teams to deliver responsive services to patients referred for assessment, investigation, diagnosis and treatment.

Main duties

The post is to deliver an effective and efficient administrative office function to support a front line clinical service that delivers daily outpatient clinics.

• Patient focused, able to communicate with patients and manage information sensitively with attention to detail.
• Organised, with effective time management skills and able to prioritise workload.
• Capable of working independently and as part of a large MDT team.
• Flexible and able to cope effectively under pressure in a fast paced clinical service.

Specification Education and Qualifications

• Good standard of education with a minimum of five 'C' grade GCSEs (including English and Maths).
• Competence in use of various computer software packages.
• Knowledge of medical terminology.
• EPR trained (training available).

Experience and Skills

• Proven experience within an administrative role.
• Experience of working with the general public.
• Evidence of a positive approach to working in complex environments.
• Experience of setting and maintaining work standards.
• Ability to provide a range of options to deal with complex working situations.
• Knowledge of RTT 18 week pathways.
• Previous NHS experience.
• Evidence of team working.

Specific Aptitude and Abilities

• Strong computer skills.
• Experience of dealing with tight deadlines and targets.
• Highly organised with ability to coordinate and prioritise own workload.
• Professional working attitude.
• Ability to work as part of a team.
• Familiarity with NHS performance targets.

Interpersonal and Communication Skills

• Excellent interpersonal and communication skills.
• Excellent telephone manner.
• Demonstrate initiative and deal with sensitive information.
• Ability to cope effectively under pressure.
• Experience of dealing with stressed/upset individuals in an empathetic manner.
• Adaptability to rapidly changing demands and expectations.
• Use of own initiative and act quickly and decisively.
• Diplomacy skills.
• Evidence of interacting with a wide range of people.

Shortlisting Criteria

• Office/admin based experience.
• Five GCSEs or equivalent A C.
• Detailed reason for application.
• Information of work based experience relevant to the role.

Employer Certification / Accreditation

The postholder will have access to vulnerable people in the course of normal duties and must submit to Disclosure and Barring Service check, complying with the Rehabilitation of Offenders Act 1974 and related regulations.