Patient Experience Lead - Empathy & Insight

A local healthcare provider is seeking a dedicated Patient Experience Team Officer to enhance patient interactions, manage feedback, and support bereaved families. The role requires excellent communication skills, a strong understanding of patient care frameworks, and the ability to handle sensitive issues with professionalism. The successful candidate will work collaboratively across departments to ensure effective delivery of the Trust's policies while managing complaints and data effectively. This position offers a salary between £27,485 to £30,162 per annum, pro rata.