Patient Experience Lead - Complaints & PALS

A regional healthcare provider in Preston seeks a Patient Experience Officer to deliver high-quality service by managing complaints and corresponding with local MPs. Ideal candidates should have experience in health and care, particularly in complaint handling, and be educated to degree level or possess equivalent experience. The role requires strong communication and organizational skills, with assistance provided to ensure compliance with policies and procedures. This position offers a unique opportunity to positively influence patient experiences within the community.