Patient Engagement Portal Project Support Officer

Overview

Hull University Teaching Hospitals NHS Trust is seeking a Project Support Officer for the Patient Engagement Portal (PEP) Programme within the Digital Services team.

The closing date is 23 September 2025

Are you passionate about digital transformation in healthcare? Do you thrive in a fast-paced project environment and want to make a real difference to patient experience?

We are looking for an enthusiastic and motivated individual to support the delivery of the DrDoctor and Patients Know Best platforms across the Humber Health Partnership, helping to revolutionise how patients interact with our services. The successful candidate will collaborate with key individuals across Care Groups, Patient Services, and Digital Services, gaining valuable insight into clinical and administrative pathways and how digital solutions can enhance experiences for both patients and staff.

Main duties of the job

• Provide comprehensive administrative and project support to the PEP Programme team.
• Coordinate meetings, prepare agendas, take minutes, and manage project documentation.
• Track project actions, risks, and issues, ensuring timely updates and resolution.
• Act as a point of contact for internal stakeholders and external suppliers.
• Support the implementation of digital tools that enhance patient experience and improve service efficiencies.

About us

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

Job responsibilities

• Experience in a project or administrative support role, ideally within the NHS or digital health setting.
• Excellent organisational and communication skills.
• Ability to manage multiple priorities and work to tight deadlines.
• Confident using Microsoft Office and project tracking tools.
• A proactive, team-oriented approach with a passion for digital transformation in healthcare.

Person Specification Education/ Qualifications

• Good standard of general education to GCSE level or equivalent, including Maths and English Language.
• Advanced ECDL or equivalent
• Evidence of academic achievement preferably to Diploma level or equivalent
• Advanced ECDL or equivalent

Experience

• Minimum 2 years experience working within a Project, IT or Admin support environment
• Proven experience of file management, planning and reporting
• Experience of Microsoft Office products
• Team Working
• Proven ability to take and produce accurate minutes of meetings
• Able to work unsupervised; plan and prioritise own workload to meet deadlines
• Working knowledge of the data protection act and security and confidentiality issues
• Experience of Project Support within an NHS setting
• Using Hospital Patient Administration and/or Clinical Systems
• Experience of working with multi-disciplinary teams
• Experience of using MS Project, Visio and Access
• Evidence of involvement with NHS IT systems projects
• Knowledge of NHS IT processes

Communication and Interpersonal Skills

• Effective planning and organisational skills
• Excellent interpretation and presentation skills
• Ability to communicate effectively using a variety of media
• Ability to manage multiple diaries within a changing environment
• Evidence of collaborative working within organisations

Other Requirements

• High level of interpersonal skills
• Flexible and reliable
• Creative and solution orientated
• Ability to think laterally
• Honesty and integrity
• Team player with a focus on achievement and team goals
• Drive, enthusiasm, commitment and resourcefulness
• Diplomatic, persuasive and influential
• Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hull University Teaching Hospitals NHS Trust

Address

Castle Hill Hospital (with travel across Humber Health Partnership sites as required)