Patient Engagement Lead

We have an exciting opportunity for a Patient Engagement Lead to join our team at HMP Leeds, a category B male prison located in Leeds. HMP Leeds is a busy remand prison, so we have a high turnover of inmates, which makes for a fast paced, challenging, but exciting environment!

Hours

This is a full time role working 37.5 hours per week.

You will receive an annual salary of £29,264 - £33,510 per annum, depending on experience.

How will we support you?

• Bespoke induction, including our Introducing Health in Justice training course
• Competency framework
• Regional and national career development opportunities
• Our bespoke Learning Management System to address your learning needs
• Support from the wider team

Candidates are required to have a legal right to work in the UK on a permanent basis and, due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

Main duties of the job

• As the Patient Engagement Lead, you will be responsible for the improvement and stability of patient engagement activities and patient satisfaction through effective service user engagement and peer led forums, the planning and delivery of projects/programmes in line with patients' needs and priorities, involving patients (where possible) in project and training delivery.
• You will act as a point of contact and respond to patient engagement enquiries from staff, external partners and patients. Additionally, within this role, you will be responsible for the oversight and management of the health champion peer support model, including the delivery of Health Champion training across the region.
• You will ensure statutory and organisational requirements are met, that patient engagement activities are conducted frequently across all sites with timely evaluations and feedback/recommendations communicated with patients, staff and external partners where necessary.

Career development & benefits

• Discounts on shopping and leisure activities
• Support to grow in your role and continue your professional development
• 24/7 employee assistance helpline and financial assistance when you need it

About us

The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. We are the UK's leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.

Practice Plus Group's purpose is to Unlock your best work life and we stand by our core values:

• We treat patients and each other as we would like to be treated.
• We act with integrity.
• We strive to do things better together.

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

Qualifications required

• NVQ level 2/3 or equivalent in Health and Social Care.
• A non judgmental and compassionate approach.
• GCSE grades C/4 or above in both English and Maths.
• Experience of working as a peer representative in a criminal justice setting.
• Face to face engagement with patients and group facilitation / note taking when necessary.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.