Patient Administration Lead

Patient Administration Lead - Droitwich Spa Hospital. 37.5 hours per week, permanent. Salary up to £29,000 per year.

Responsibilities

• Lead and coordinate the daily activities of the patient administration team, ensuring service standards and targets are consistently met.
• Allocate tasks and support workforce planning to ensure appropriate cover across all administrative areas.
• Ensure the smooth running of patient bookings, admissions, discharges, and outpatient appointments.
• Monitor patient flow processes and liaise with clinical teams to ensure accurate and timely scheduling.
• Provide day to day supervision, coaching, and support to administrative staff.
• Support recruitment, induction, training, and ongoing development of the team.

Qualifications

• Experience in a healthcare administration or patient services role.
• Strong leadership, team coordination, or supervisory experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office and patient management systems.

Salary & Benefits

• Up to £29,000 per year.
• 25 days holiday per year + bank holidays, increasing to 30 days with service.
• Private Pension Scheme.
• Private Healthcare Scheme for treatment at our hospitals, covering pre existing medical conditions.
• Friends & Family Hospital Discounts.
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay.
• Non contributory life insurance.
• Staff engagement hub with access to discounts and rewards.
• Access to resources, tools and services to support wellbeing.
• Employee recognition programmes.
• Industry leading training and development opportunities.