Patient Access Co-ordinator

Go back Guy's and St Thomas' NHS Foundation Trust Patient Access Co-ordinator

The closing date is 08 July 2025

The Urology department at Guy's Hospital are looking to recruit 2x Outpatient Patient Access Co-ordinator and 2x Admissions Patient Access Co-ordinator.

The Patient Access Co-ordinator will be responsible for sitting reception, booking patient appointments/surgeries and answering phone calls within a call centre. The post-holder will be expected to work well within a fast-paced, multidisciplinary team.

The post holder is responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialties and will support the function on a day-to day operational basis.

Main duties of the job

The duties and responsibilities listed below are representative of the Patient Access Co-ordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the department.

• Operational
• Communication
• Data collection and analysis
• Other:
  • Undertake any administrative tasks commensurate with the grade required to support the delivery of high quality patient care.
  • Actively participate in department development as appropriate and participate in departmental meetings
  • Undertake any other duties commensurate with the grade, required to ensure the smooth and efficient running of the department.
  • Undertake any training as required to complete the tasks associated with the job role.

About us

Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust.The post holder will:

Be Ambitious-We innovate and strive for excellence

Be Inclusive-We respect each other and work collaboratively

Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and Intranet.

Job responsibilities

• Covering Reception Areas
• Answering Telephone calls
• Managing inboxes
• Supporting the clinical/nursing team to ensure the smooth running of clinics
• Working with the management team to escalate any issues

Person Specification Qualifications/Education

• Good general education with English and Maths to GCSE standard (Grade C or above) or equivalent
• Relevant NVQ 3 or equivalent qualification or experience
• IT package qualification / training such as the European Computer Driving Licence (ECDL)

Skills

• Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines
• Understanding of confidentiality and its application and maintenance in and out of the workplace.
• Proficient IT skills experience of using Microsoft Word, Excel and Outlook
• Knowledge of the key waiting times targets including 18 weeks
• Knowledge of clinical systems

Experience

• Experience of working in a customer focused environment demonstrating the ability to deal difficult customers and challenging situations
• Experience of working both autonomously and in a team
• Knowledge of medical terminology
• Experience of an administrative role within the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Guy's and St Thomas' NHS Foundation Trust

£30,039 to £31,088 a yearper annum inc HCA