Passenger Service Agent (PRM) - Gatwick Airport

As a Passenger Service Agent at Gatwick Airport, you'll support travellers who need special assistance - helping them through the airport with care and professionalism.

Please note you MUST hold a Full Manual UK Driving Licence for this role.

Planned Start Dates

• 18th May 2026

What's on offer

• £13.45 per hour for the first 3 months, increasing to £14.71 per hour after 3 months of service (paid weekly)
• Hours: 40 hours per week
• Shift Pattern: 5-on / 3-off (May be subject to change)
• Shift times: Between the hours of 03:00am and 00:00am. You must be able to pick up early shifts.
• Average of 6 to 9 hour shifts each day.
• Weekly pay (every Friday)
• Full training and airport pass provided.
• Temp to Perm (performance-based)

Key responsibilities

• Being professional, polite and courteous at all times.
• Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
• Providing assistance with the passenger luggage.
• Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
• Ensuring that wheelchairs and buggies are always clean and tidy.
• Ensure that Centralised Control is updated on progress by use of IT handsets.
• Ensure that all necessary paperwork is completed legibly and submitted promptly.
• Any additional reasonable duties, as assigned by operational management.
• This is not a Check-In Agent role.

Shift Schedule

• Day 1: 04:00-14:00
• Day 2: 04:00-13:00
• Day 3: 05:00-13:00
• Day 4: 13:00-23:00
• Day 5: 10:00-19:00
• 3 days off

What you'll need

• Valid manual UK driving licence (Required)
• Great work ethic
• Excellent communication skills
• Strong customer service approach
• Self motivated and proactive
• Ability to multitask and stay calm under pressure
• Previous airport experience (advantageous but not essential)
• UK Settled Status (if applicable)
• 5-year address history
• 5-year reference history
• Must pass a basic DBS check post-interview (as per CAA regulations)