Parts Support Representative

Position Title: Product Support Representative

Location: Dungannon Business Park

Reporting to: Parts Technical Support Manager

Hours of work: 40 hours per week

Responsibilities

• Manage dealer enquiries through the helpdesk.
• Advise on part identification.
• Cross reference parts against BOMs.
• Assist in sourcing of identified parts.
• Liaise with internal departments and external suppliers.
• Conduct credit investigations.
• Participate in customer service calls and identify improvement areas.
• Assist with preparation for new product launch.
• Assist with parts related engineering change orders.

Qualifications

• Minimum of GCSE (English and Maths grade C or above).
• Experience working in a busy office environment, ideally in a customer service role.
• Ability to organise and prioritise workload using own initiative; meet deadlines.
• Excellent organisational, verbal and written communication skills.
• Good listening skills to understand customer problems and resolve them.
• Excellent written skills as most work will be written (email, documentation, etc.).
• Experience in crushing and screening industry desirable but not essential.

Skills and Abilities

• Self motivated with high energy.
• Team player.
• Able to work in a fluid environment with changing priorities.
• Negotiation and customer focus.
• Action orientation, drive for results.
• Influence at all levels.
• Highest integrity, honesty and trust.
• Business acumen.
• Perseverance.

Terex is an equal opportunity employer. All appointments are based on merit. We value diversity and welcome applications from all sections of the community. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace.