Parts Manager - Engineering Company

Overview

VANRATH are delighted to be assisting a leading Engineering business with the recruitment of an Aftersales Support Manager. This is an exciting opportunity to join a highly regarded company known for quality, innovation, and career progression.

Office based in BT35: Newry - Monday to Friday

Permanent role

This organisation has an excellent reputation and offers long-term growth opportunities.

Salary

Competitive and negotiable + strong benefits package + clear progression prospects

Key Responsibilities

• Deliver an efficient, responsive, and customer-focused aftercare service that exceeds expectations.

• Drive continuous improvement across service processes, setting clear KPIs and monitoring performance.

• Manage and review subcontractor performance, negotiating service levels and ensuring delivery standards are met.

• Collaborate with Engineering teams to develop installation kits and parts packages for new equipment.

• Act as a primary contact for customer feedback, addressing concerns and escalating where necessary.

• Create and oversee service level agreements (SLAs) for dealers and distributors.

• Manage supply of replacement and legacy parts, providing clear lead times and communication to customers.

• Maintain accurate and up-to-date pricing records to ensure consistent and reliable service quotes.

• Coordinate with customers on breakdowns and spare parts requirements; prepare tailored kits for dealers.

• Lead warranty investigations, analyse recurring issues, and produce regular reports for management.

• Support Quality teams in addressing product issues, escalating non-conformances where required.

• Resolve supplier disputes and process chargebacks when appropriate.

• Foster strong customer relationships while representing company values.

• Oversee staff attendance, development, and training to align with business needs.

Skills and Qualifications

• Previous experience in a similar aftersales, service, or customer support management role is essential.

• Strong track record of managing customer relationships in an engineering/manufacturing environment.

• Excellent organisational, communication, and leadership skills.

• Ability to drive process improvements and deliver high-quality service outcomes.