Parts Clerk

Overview

We are seeking a Parts Clerk to lead and oversee all aspects of our parts department. This role is critical to our success-supporting customers, driving profitability, and ensuring our service team has what they need to keep equipment running.

Responsibilities

• Lead & Develop Your Team
  • Coach, train, and support parts staff to achieve high performance
  • Set clear expectations and build a strong, accountable team culture
  • Conduct regular performance reviews and ongoing development
• Ensure excellent service for both customers and internal teams
• Resolve issues quickly and professionally
• Build strong relationships with customers and suppliers
• Manage Inventory & Operations
  • Oversee ordering, stocking, and inventory accuracy
  • Maintain optimal stock levels to meet demand while controlling costs
  • Improve processes for efficiency and organization
• Grow parts sales through merchandising and customer engagement
• Monitor KPIs such as margins, fill rate, and inventory turns
• Identify opportunities to increase revenue and efficiency
• Maintain accurate records of parts usage, stock levels, and supplier performance
• Support Service Operations
  • Work closely with technicians to ensure parts availability
  • Minimize downtime and improve workflow across departments
• Oversee Administration
  • Manage warranty claims, returns, and vendor credits
  • Ensure accurate record-keeping and compliance with OEM standards

Qualifications

• Experience in parts, inventory, or dealership operations (agriculture preferred)
• Previous leadership or supervisory experience is a strong asset
• Strong customer service and communication skills
• Highly organized with attention to detail
• Comfortable using inventory and dealership management systems
• Results driven with a focus on growth and efficiency
• Knowledge of agricultural equipment and related parts
• Basic knowledge of computer systems and inventory management software
• High School diploma or greater. Minimum 1 2 years progressive experience in farm equipment, construction, or lawn care operations recommended
• Related mechanical repair experience will be considered
• Valid driver's license
• Physically capable of lifting and moving packages up to 50 lbs daily
• Typical work in a dealership, repair shop, or warehouse setting; may require regular interaction with customers, service technicians, and suppliers

Benefits

• Competitive salary based on experience
• Performance based bonus potential
• Extended health benefits
• On site parking
• Stable, long term career opportunity in a growing company
• Supportive, team oriented work environment

Location & Details

• Location: 2447 Greenwood Road, Pembroke, ON
• Job Type: Full Time (In person)
• Expected Hours: 40 per week (Monday to Friday, weekends as needed on rotation)
• Education: High School Diploma or GED an asset
• Shift and Schedule: Monday to Friday; Weekends as needed (Rotation)
• Benefits: Extended Health Care, On site Parking
• Physical Ability: Capable of lifting and moving packages up to 50 lbs daily
• Flexible Language Requirements: French considered an asset