Parts Advisor Heathrow Parts

up to £31,000 pa

42.5 hours a week - on a three-week rota of either 06:00 to 15:00, 11:00 to 20:00, and 08:00 to 17:00, with 30 minutes unpaid break. Additionally, one in three Saturdays.

Your Role: Parts Advisor

At Rygor Auto, we are looking for an experienced and dedicated Parts Advisor to support our growing team and deliver exceptional service to our valued customers. This is a fantastic opportunity for someone who is passionate about customer care, has a strong understanding of parts operations, and brings a commercial mindset to maximise stock control and sales.

The right candidate will have previous experience as a Parts Advisor or in a parts position within the automotive industry. You will be confident using technology and ability to use all appropriate modules of Keyloop/Kerridge.

You will look add value by ensuring the smooth running of our parts department, contributing to both customer satisfaction and business performance.

What's it like to be part of Team Rygor?

"I have been working for Rygor for a year now, and I can only say good things about the people and the business. I have learnt so much about the job over the year and made lots of new friends. Some of the features that have helped me get far in the business include always looking for more work and helping coworkers; being someone that people can rely on and making sure that I am always looking to improve." - Freddie, Parts Apprentice

Day to day, you will be:

• Greeting parts customers on site, making them feel welcome and providing exceptional customer service
• Assisting technicians by looking up and providing parts needed for vehicle repair
• Answering phone calls and assisting walk-ins and wholesale customers with their part needs
• Tracking and booking in all incoming or outgoing partsProactively source alternative parts and solutions, leveraging creative problem-solving and supplier networks to minimise downtime and keep customer vehicles operational.
• Handling parts payment collection and making sure all parts are billed appropriately
• Packaging and shipping parts back to the manufacturer
• Refer to parts manual to identify the right part for the make and model and year of vehicles being serviced

Benefits for you

• An extra day off for your Birthday
• Business close 24 December and 27 December in 2025, so you can enjoy your time off over the festive period
• 23 days of annual leave per year PLUS Bank Holidays
• Working for an official Great Place to Work and UK Best Workplace.
• Working for a Best UK Workplace for Wellbeing and Development.
• Awarded Armed Forces Covenant Silver Award (RLS)
• Working with our award-winning team - we are Motor Trader's CV Employer of the Year and won silver at the internal communication and engagement awards for our new starter onboarding process.
• Auto-enrolment pension.
• Rygor Group Ranked 101 in SW Business Insider's Top 500 Companies
• Enhanced Maternity and Paternity pay policies.
• Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
• Mental Health First Aiders.
• Reward and recognition programmes, including our annual Rygor Group Awards and opportunities to attend the Rygor Wembley box as a celebration of your hard work and dedication.
• Annual appraisals programme and progression opportunities.
• Manufacturer training and access to our in-house training.
• Long service recognition and annual leave increase after 5 years' service.
• Branded uniform
• Charities of the Year programme, Army Sport sponsors and community engagement initiatives

Diversity, Equity, Inclusion and Belonging (DEIB)

At Rygor, we are committed to fostering a workplace culture that champions diversity, equity, inclusion, and belonging. As an award winning organisation, we are proud to be a community of professionals from a wide range of backgrounds, experiences, and perspectives. We believe that individuality should be celebrated, and we strive to ensure that every team member feels valued, respected, and empowered. We welcome and support people of all ages, ethnicities, nationalities, religions or beliefs, gender identities, sexual orientations, disability statuses, caring responsibilities, and neurodiverse profiles. We actively promote an inclusive environment where you can bring your authentic self to work every day.

Support

If you need to make reasonable adjustments to our process, please let us know so we can talk about how we can best support you and make the adjustments that may be needed.

Additional Benefits

• Company Pension
• Death in Service Cover