Parts Advisor - Kia North Dublin

Overview

Joe Duffy Group is Ireland's leading motor retailer representing 21 brands across 23 dealerships with a team of 650 employees and an enviable franchise portfolio of world-leading brands. The Group's robust and diversified business model has delivered 14 consecutive years of profit growth. Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are now looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity.

Due to ongoing growth, we are looking for an Experienced Parts Advisor to join our Kia North Dublin business.

Responsibilities

• Be the focal and experienced point of contact for Kia customers requiring parts for their vehicles.
• Manage the flow of information between the workshop, the dealership, and the customer, delivering excellent customer service at all times.
• Manage all parts telephone and walk-in enquiries on behalf of the dealership.
• Qualify parts needs and requests.
• Establish understanding and an agreement with the customer of the parts required.
• Coordinate with department manager regarding customer dissatisfaction and follow up in line with dealership procedures.
• Understand and adhere to manufacturer brand service requirements.
• Maintain safe working practices and abide by the working rules and standards of the dealership.
• Maintain product knowledge on the full Kia range.
• Maintain relevant systems ensuring accuracy at all times.

Training

Joe Duffy Group has a comprehensive training program in place tailored to suit individual needs and can take six months to complete. During this program, you will receive comprehensive training in the Joe Duffy Group process, database management, marketing, customer service and everything you will require to have a successful career in aftersales. The training emphasizes learning and developing your skills, mentoring, observing experienced service advisors, classroom and brand training.

Ideally you will be able to demonstrate strong customer service, telesales, retail sales or customer contact experience. You do not need motor experience, but a desire to work in and an understanding of the motor trade.

Benefits

We will recognise and reward your hard work, achievements and loyalty with our excellent basic salary benefits package:

• Employment Assistance Programme.
• Industry-leading training and progression plans.
• Bike to Work Scheme.
• 20 days of Annual Leave.
• Life cover.
• Active Social Club.
• PRSA.

How to apply

If you are passionate about customer service, are driven and ambitious and believe that you have what it takes then submit your CV and cover letter online today! For more information please contact

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