Parts Administrator

Role Overview

Otis is growing, and we are recruiting a Customer Care Champion working within our Parts team, based in Leicester. The hours of work will be 8am-4pm. Acting as the primary interface between our internal and external stakeholders, you will be the first point of contact for our engineers who require material to support call backs & maintenance.

Responsibilities

• Process parts and materials orders in line with operational requirements and procurement policies.
• Source parts from approved suppliers, ensuring best value, quality, and delivery times.
• Raise purchase orders and track orders through to delivery.
• Liaise with suppliers regarding pricing, availability, lead times, and delivery issues.
• Resolve order discrepancies, shortages, damaged goods, or invoicing queries.
• Maintain accurate procurement records within ERP / ordering systems.
• Support cost-savings initiatives and supplier performance reviews.
• Ensure compliance with company policies, health & safety standards, and procurement regulations.

Qualifications

• Previous experience in parts ordering, procurement, or supply chain roles.
• Strong administrative and organisational skills.
• Ability to manage multiple orders and priorities effectively.
• Good communication skills, both written and verbal.
• Confident using procurement systems, CRM software, and Microsoft Office (Excel, Outlook).
• Attention to detail and accuracy.

Benefits

• Intensive training in technology, processes, and soft skills.
• Opportunities to grow in this role and build a career at Otis.
• Supportive environment with a focus on employee development.
• Potential transportation assistance for employees in the city.

Equal Opportunity Statement

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .