Parts, Accessories and Services Growth Director

POSITION: Parts, Accessories & Services Growth Director

POSTING END DATE: 23/06/2026

LOCATION: Gaydon, Warwickshire (UK), with travel to other sites as required.

SALARY: Competitive

Our Parts, Accessories & Services Growth Director will define and drive the commercial evolution of our global Aftermarket & Services business at a pivotal time of transformation for JLR. Reporting directly to the Chief Customer Experience Officer, this role offers the opportunity to drive a cohesive global growth strategy across Parts, Accessories, and Services, placing the customer firmly at the centre of our proposition.

The Role - Key Responsibilities

• Own full P&L accountability for the global Aftermarket & Services business, driving revenue growth, EBIT performance, and overall commercial success.
• Define and deliver the global growth strategy for Parts & Accessories, including revenue models, market expansion opportunities, sales and distribution channels, and pricing and margin optimisation.
• Lead cross functional alignment to deliver a cohesive global proposition, working with Brand teams to integrate accessory plans, volumes and take rates into a unified strategy, identifying gaps and opportunities to achieve targets.
• Shape the future customer offering and delivery model, partnering across functions to define the optimal approach for Accessories and Services that drives commercial outcomes.
• Own the integrated planning cycle for Aftermarket & Services, aligning closely with Services strategies and ensuring a joined up, end to end approach.
• Drive innovation in customer centric products and propositions, including bundled offerings, to enhance loyalty, lifetime value and penetration across the global car parc.
• Lead financial planning and performance management, including forecasting, budgeting, reporting, and scaling the business effectively during periods of growth.
• Leverage market, customer and performance analytics to inform decision making and continuously optimise strategy and execution.
• Develop and execute mid to long term (3-5 year) growth and organisational strategies, including capability and talent planning across Aftermarket & Services.
• Partner with Engineering and Supply Chain to ensure feasibility, readiness and on time delivery of products and propositions.
• Align global and regional execution, working with Regional Growth Leads to tailor strategies to market dynamics while building capability and ensuring consistent delivery.
• Act as a key member of the executive leadership team, leading and inspiring high performing teams while fostering a culture of accountability, innovation and continuous improvement.

Key Performance Indicators

• CPR, CPP, CPA revenue growth year on year
• EBIT growth
• AOV growth
• New Parts & Accessories product marketing idea development and delivery
• CLTV
• Retention rate improvement

Key Interactions

• Wider Customer Experience teams
• Regions and Markets
• House of Brands
• Industrial Operations
• Supply Chain
• Finance

What You'll Need - Essential Knowledge, Skills and Experience

• Proven track record in commercial leadership roles within automotive and/or luxury retail sectors.
• Strong understanding of Aftermarket & Services business models, pricing strategies and supply chain dynamics.
• Experience in P&L ownership and delivering EBIT growth.
• Demonstrated ability to lead cross functional teams and manage complex stakeholder relationships.
• Strategic thinker with an entrepreneurial mindset and strong execution capability.
• Ability to work independently and proactively, taking full ownership and responsibility for own work; fully invested in achieving a successful result.
• Strong interpersonal and communication skills, including the ability to manage, lead and support team members and communicate effectively at all levels.

Personal Profile

• An individual who understands what customers love and is passionate about all things that impact the customer experience.
• An individual who supports team unity and actively develops and empowers other team members.
• An individual with integrity and empathy who holds the customer experience above all else, even when challenged.
• An individual who embraces a growth mindset; resilient and enthusiastic, responding constructively to new ideas and inputs.
• An individual who can work independently, is motivated by results, demonstrates tenacity, drive and perseverance in a complex, highly demanding environment.
• An individual with the capability to combine a short term, pragmatic focus with medium term planning.
• An individual who can challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style.

JLR is committed to equal opportunity for all.