Partner Services
Posted 2 days ago by BT Group
Job Description
Job Title: Partner Services
Req ID: 62833
Job Function: BT contact centres
Posting Start Date: 29/09/2026
Posting End Date:
Division: UK Business
Job Location: GBR-Manchester-New Bailey
Advertised Salary: 32,082
Partner Service Team Member
Location:Manchester Grade:TMSV3
It'san exciting time to join Indirect Partner Service as we prepare to introduce important new strategic products and the systems that will support this role and improve how we serve our Partners and Customers.We'relooking for a confident and proactive Partner Service Team Member who will embrace these changes, help shape their successful rollout and deliver a great customer experience.You'llbuild trusted relationships, manage orders and projects from placement through to first bill, keep stakeholders informed and take ownership of service-impacting issues through to resolution.
Whatyou'll be doing:- Build strong relationships with Partners, Customers and colleagues across Service and Sales.
- Monitor orders and projects,identifyrisks early and coordinate action to support successful delivery.
- Own service issues through to resolution and support root-cause analysis and corrective action.
- Develop your knowledge of relevant products,processesand systems.
- Actively support the rollout of new products,systemsand ways of working by completing training and providingtimely, constructive feedback.
- Work flexibly and collaboratively to support team priorities,handoversand service delivery.
You'llbe customer-focused,organisedand comfortable taking ownership.You'll communicate clearly, work well withothersand respond positively to change, with a willingness to learn, adopt new tools and help improve how we work.