Partner Operations - Regional Associate (On-site) - London

Posted 2 hours 16 minutes ago by Laundryheap

Permanent
Full Time
Other
London, United Kingdom
Job Description

Laundryheap is a fast-growing tech start-up transforming the laundry and dry cleaning industry, offering 24-hour pick-up, cleaning, and delivery across 11 global markets.

We are looking for a Regional Associate to join our Partner Operations team in London. Reporting to the Regional Manager, you will play a key role in maintaining service quality, supporting partner facilities, and driving operational improvements.

Key Responsibilities On-site Audits & Visits
  • Conduct regular audits and site visits across partner facilities
  • Ensure compliance with operational standards and service quality
  • Identify issues and implement corrective actions
Partner Management
  • Support onboarding and offboarding of partner facilities
  • Provide hands on training on systems, processes, and app usage
  • Build strong relationships and support operational improvements
Performance Monitoring & Reporting
  • Track KPIs (complaints, reschedules, turnaround times)
  • Analyse trends and investigate service issues
  • Maintain audit documentation and deliver regular reports
  • Present monthly performance summaries
Cross functional Collaboration
  • Work closely with Account Management, Fleet, and Customer Ops
  • Support order management, case resolution, and process improvements
Quality & Continuous Improvement
  • Ensure adherence to quality standards
  • Recommend and implement service improvements
General Support
  • Assist with administrative tasks and ad hoc operational projects
Requirements
  • Strong communication and relationship building skills
  • Ability to work independently and travel across London
  • Experience in operations/auditing (service, logistics, or similar)
  • Detail oriented with strong organisational skills
  • Comfortable in a fast paced, dynamic environment
  • Proficient with digital tools and mobile apps
Preferred
  • Hindi/Urdu language skills
  • Start up or multi market experience
  • Laundry/dry cleaning industry experience
Role Details
  • Full time (40 hours)
  • On site role across London (Rotational 5 days per week, including weekends)
Why Join Us

Be part of a fast growing, international business where you'll directly impact service quality, partner performance, and operational excellence.