Partner Experience Manager

Partner Experience ManagerAt HPE, we believe the network is the single greatest vehicle for knowledge, understanding and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. Deliver an enhanced, tailored and engaging partner experience that is emblematic of HPE's commitment to fostering a thriving and hyperconnected culture by providing support focused on enhancing the ease of doing business, accelerating sales processes and building partner capacity. In this role, the Partner Experience Manager will guide HPE partners as they navigate the various role-based journeys and resources resulting in the achievement of key objectives. Specifically, increased partner utilisation of sales tools, increased lead generation activities and partner-initiated opportunities by facilitating enablement in driving value added sales motions such as product demonstrations and Proofs of Concept (POCs). Key Responsibilities include: Response and resolution of partner sales or program support inquiries Enabling partners to utilise tools needed to generate leads, execute product demonstrations and deploy POCs Building and maintain momentum of accelerated sales motions initiated through, or resulting in, a POC, Deal Registration or other pre-/post-sales activities Provide guidance through the different role-based journeys of the HPE Champion Program resulting in partners moving up in tiers by suggesting necessary trainings, discussing progress in sales achievement and recommending and support end-user demand generation activities Proactively engage partners through a combination of outbound/inbound calls, community channels via HPE's partner collaboration platform, HPE PartnerLink Excellent communication skills to deliver appropriate brand messaging and position the HPE Champions program's value proposition as benefits corresponding to the partner representative's role Detailed and organised in managing varying types of service requests and adhering to established service level agreements Proven ability to prioritise and multitask in a fast-paced, dynamic environment Inquisitive and engaging in an authentic and genuine fashion Bachelor's Degree preferred 5+ years' experience in sales or marketing, preferably in Enterprise IT Experience in managing inbound and outbound calls Experience in building and maintaining engagement in online community platforms such as Slack, LinkedIn, Salesforce Experience Fluent in EnglishHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. 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