Part-Time Payroll and People Services Assistant

Unite Students have an exciting opportunity to join our fantastic People Team as a Payroll and HR Assistant on a part time basis in Bristol, ideally 20 hours per-week.

Reporting to the Senior Payroll Advisor, the Payroll and HR Assistant plays a key role in delivering a smooth, joined-up experience for colleagues across their employment journey.

The role helps create strong connections between People Services and Payroll, making sure information is communicated effectively, processed accurately and completed on time. By maintaining accurate data for joiners and leavers, managing queries effectively and supporting employee lifecycle activity, the role helps reduce avoidable contact, improve colleague experience and ensure colleagues are paid correctly first time.

What You ll Be Doing

• Monitor and manage the shared inbox, ensuring queries are prioritised, appropriately assigned, and resolved within agreed service levels.
• Provide clear, accurate, and consistent guidance to colleagues and managers on People Services and Payroll processes and procedures.
• Act as a key point of contact between People Services and Payroll, facilitating timely communication and effective handovers to ensure a seamless service.
• Prepare reference letters, standard employment contracts, contractual change letters, and leaver documentation.
• Manage joiner and leaver activities, ensuring employee information is accurately recorded, updated, and processed within required timescales.
• Support the preparation and distribution of contractual change letters, leaver correspondence, and other employee documentation.
• Investigate and respond to payroll and People-related queries, escalating complex or sensitive issues to the appropriate teams when required.
• Support managers in following People and Payroll processes correctly, ensuring colleagues receive timely and accurate responses and outcomes.
• Maintain accurate filing, record-keeping, and data management practices in line with GDPR requirements and company standards.
• Consistently follow established processes and procedures to promote accuracy, efficiency, automation, and a high-quality employee service.

What We re Looking for in You

• Strong attention to detail and accuracy, particularly when handling employee and payroll-related information.
• A strong focus on providing excellent colleague service and resolving queries efficiently and effectively.
• Confident using technology, with the ability and willingness to learn new systems and processes.

What You ll Get in Return

• A discretionary annual bonus so you can share in the company s success
• 25 days paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
• A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
• Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
• Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
• Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!

About Unite Students

Founded in 1991, Unite Students is a FTSE 100 business and the UK s leading provider of purpose-built student accommodation. You can find us in 25 leading university towns and cities, with 74,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

Instinctive inclusion.

We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn t just what we do but who we are.

People make Unite Students.

Employees, students and neighbours all contribute to building environments where we can all thrive.

Room for Everyone

We re proud to be an employer that embraces individuality, and we re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.