Part-Time Patient Experience & Complaints Administrator

We are a friendly, patient-focused GP practice in Hemel Hempstead seeking a part-time Complaints & Administration Officer to join our team. The role offers 20 hours per week with flexible working and 28 days of annual leave pro rata.

The successful candidate will be the first point of contact for patient complaints, logging and coordinating investigations, and drafting empathetic responses while maintaining confidentiality and GDPR compliance.