Part-time Host / Receptionist - Atria

Job Purpose

The Host role is a pivotal position as the face of Bruntwood. You will be the first point of contact and ultimately you will be working with our clients/tenants on a regular basis. It is important that you are approachable and love speaking to people and building relationships. We especially welcome applicants from hospitality, retail, or cabin crew backgrounds, where you will be natural at this.

What will you be doing?

• Delivering a positive Customer Experience within the building
• Building lasting, long term professional relationships with customers
• Being the first point of contact for all customers and visitors in the building
• Supporting and facilitating events and meetings within the building
• Facilitating new customer viewings to support the sales process
• Hosting the meeting rooms, co working, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
• Managing own workload to flex between essential desk based tasks and building customer relationships
• Collating all customer intelligence and updating systems accordingly to support sales and retention
• Working as part of a wider team, engaging with customers, colleagues, management and other departments within Bruntwood
• Being a role model to promote wellbeing in the workplace
• Focusing on continuous improvement, adding value, saving time and simplifying processes for customers
• Applying energy, drive and knowledge to inspire colleagues and deliver the best service for customers

What are we looking for?

• Display a can do attitude and be able to step up to the challenges of a fast paced, dynamic and developing organisation
• Be curious and interesting, with high attention to detail and a drive to go above and beyond for customers - motivation and a positive attitude are key
• Possess admin experience, as you will be managing the enquiries mailbox on a daily basis
• Be an excellent communicator, bringing personality to work and interacting with people on a human level
• Have skills and experience in hospitality, retail or other service sectors
• Maintain high levels of energy and positivity throughout the day

What will you get?

• An opportunity to work with a friendly, passionate and experienced team
• Ability to contribute towards the growth of the company and its direction
• An exciting place to work with a challenging role that offers new opportunities and experiences
• Opportunities for progression in a growing company

Benefits

• 28 days holiday plus your birthday off work - you can also buy and sell holidays if desired
• 24 hours a year volunteer time - numerous opportunities to support causes that matter most to you
• Sabbatical of up to 12 months to take a career break after five years with us
• Healthcare cash plan for all colleagues, allowing you to claim back medical expenses such as optical, dentist and physiotherapy; private healthcare cover is available on an opt in basis
• Life assurance cover for all colleagues
• Up to 8 % matched pension scheme
• Discounts and cashback at leading retailers
• Enhanced maternity/shared parental leave - 26 weeks fully paid leave
• Interest free learning loans to help you develop new skills