Part-time Front Desk Executive

Are you passionate about health, wellness, and exceptional service? Do you thrive in a luxury hospitality environment where every member experience matters?

We are looking for a Front Desk Executive to be the welcoming face of a premium wellness and fitness studio. This is a unique opportunity for someone who loves interacting with people, promoting wellness, and delivering world-class service in a high-end, feel-good fitness and wellness setting.

• Salary: £15/hour
• Location: Marylebone
• Working hours: Part-time (with opportunity to develop into full-time) must be free early morning, evenings and weekends.

• As a Front Desk Executive, you will be the first point of contact for existing and potential members, creating a warm and seamless experience. You will play a crucial role in day-to-day interactions that define the studio's exceptional service.

• Welcome members and guests upon arrival, providing a professional and friendly first impression.

• Assist clients with check-ins, bookings, and scheduling enquiries.

• Support community growth by helping convert new visitors into members.

• Build positive relationships with members, remembering preferences and proactively addressing needs.

• Serve premium refreshments, such as coffee and smoothies, ensuring each interaction feels personal and high-end.

• Maintain the reception and lounge areas, ensuring cleanliness, organisation, and luxury standards.

• Manage incoming calls and emails, providing timely and accurate responses to all enquiries.

• Monitor and restock supplies for reception, refreshment bar, and studio amenities.

• Support the Studio Manager and trainers with administrative tasks and operational flow.

• Communicate member feedback or concerns to continuously enhance the member experience.

• Assist in executing special events, brand activations, or promotions, ensuring seamless experiences for attendees.

• We are looking for someone who embodies hospitality, wellbeing, and excellence in service.

• Warm, personable, and detail-oriented, with a genuine passion for delivering an exceptional member experience.

• Previous customer-facing experience (2+ years), ideally in luxury hospitality, premium retail, or high-end wellness environments.

• Excellent communication and interpersonal skills, with a proven ability to multitask while staying highly organised.

• Fluency in English; additional languages are a plus.

• Comfortable using studio booking and scheduling software; proficient in Google Workspace, Microsoft Office, Notion, and calendar management.

• Comfortable leveraging AI tools to enhance productivity, streamline communications, and improve operational efficiency.