Part Time Customer Service Assistant

We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us put home ownership within reach of more people, generation after generation.

You'll be a friendly face at Epsom Branch, assisting customers with branch-based products and services. You will open savings accounts, make follow up calls, take incoming calls, and perform daily admin tasks such as booking appointments, scanning, letter writing, handling incoming post and ensuring that customer records are accurate and up to date.

• Experience of working with customers delivering exceptional service
• Strong attention to detail with good numeracy for accurate cash transactions
• Resilience to handle challenging customer situations
• Passion and drive to achieve good customer outcomes
• Previous experience with Microsoft Office or in house computer packages

• Annual colleague bonus of up to 12%
• Matched pension contributions of up to 10%
• 26 days holiday, plus bank holidays and a holiday purchase scheme of up to 5 days each year
• Colleague Mortgage and Saver products
• Electric vehicle scheme / Cycle to Work scheme
• 2 days of volunteering per year

We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.