Part-Time Customer Service Advisor - Agile Contact Centre

Sefton Metropolitan Borough Council is seeking a Customer Service Advisor to join our Contact Centre. The role involves handling telephone, email and social media queries, delivering high-quality customer service, and updating customer records in our CRM system.

The position is part-time (28 hours per week) with agile working and requires attendance at the Bootle office in Merseyside. The successful candidate will work across our full business hours (9:00-17:30, Monday to Friday) and receive