Part-Time Customer Assurance Lead - Incident & Escalations

Arcus FM is looking for a part-time Customer Assurance Coordinator in Redditch to manage customer incidents and escalations. You will act as the central contact for customers, stakeholders, and senior management, ensuring timely resolutions and service level adherence.

You will gather and analyse information, update helpdesk systems, and support the FM Direct Team across multiple disciplines. The role emphasizes strong communication, data analysis, and proactive risk management.