PALS & Complaints Officer - Flexible Hours & Patient Experience

North Middlesex University Hospital NHS Trust is seeking an enthusiastic Complaints and PALS Officer to join their compassionate team. The role focuses on frontline support, listening to patient experiences, resolving concerns where possible, and signposting the public and external organisations to the right services.

You will administrate and coordinate complaints and feedback, deliver PALS services, and provide timely reports to divisions while ensuring data accuracy and compliance.