Outpatients Front of House Administration Assistant

Outpatients Front of House Administration Assistant

Closing date is 10 June 2026

We are recruiting for a Outpatients Front of House Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service.

We are seeking a motivated individual to join our Outpatients Front of House team as an Outpatients Front of House Clerk. This role offers variety, challenge, and the opportunity to contribute directly to patient care by ensuring the smooth and efficient coordination of outpatient services.

You will provide a professional and welcoming front of house service for the Outpatients Department, acting as the first point of contact for patients and visitors. This role is pivotal in supporting the flow of clinics by checking patients in, booking follow up appointments while patients are on site, and ensuring accurate financial reconciliation and cashing up of clinics.

You will play an integral role in maintaining high standards of patient care, confidentiality, and customer service, supporting the Trust's commitment to efficient and patient centred service delivery.

This position involves a level of autonomy, decision making within clearly defined procedures, and the ability to resolve routine problems without direct supervision. It is suitable for individuals with prior NHS administrative experience or relevant transferable skills.

Main duties of the job

• Deliver an efficient, front-facing reception and administrative service, acting as first point of contact for outpatient visitors.
• Provide courteous and efficient reception service to all patients, relatives and visitors.
• Ensure administrative cover during clinic times, communicating with supervisor if there are any problems.
• Provide information on clinic locations, waiting times, and general outpatient services.
• Ensure smooth patient flow through the department by working closely with clinical teams to manage waiting areas.
• Support the smooth running of clinics by working proactively with nursing and medical staff to manage patient flow and reduce delays.

Person Specification Previous Experience

• Previous clerical/administrative experience in a reception environment
• Experience in customer service roles, especially handling telephone queries
• Previous NHS or healthcare administrative experience
• Experience of working with confidential and sensitive information

Qualifications/Training

• Educated to GCSE level or equivalent, including English and Maths (A-C / 9-4)
• Demonstrable evidence of continuous personal development
• NVQ Level 2 or 3 in Business Administration or Customer Service

Skills and Knowledge

• Understanding of the importance of patient confidentiality and data protection
• Awareness of equality, diversity and inclusion in a healthcare setting
• Excellent interpersonal and communication skills (verbal and written)
• Ability to remain calm under pressure and diffuse challenging situations professionally
• Strong organisational skills and attention to detail
• Competent in the use of Microsoft Office, particularly Excel and Outlook
• Ability to prioritise workload and manage time effectively
• Ability to input and retrieve data from electronic systems accurately
• Familiarity with outpatient appointment booking procedures
• Knowledge of NHS access targets and RTT (Referral to Treatment) pathways
• Ability to adapt communication for patients with additional needs or non-English speakers
• Ability to generate simple reports and spreadsheets

Personal Attributes

• Polite, patient-focused, and empathetic
• Flexible and able to work as part of a team
• Proactive and willing to learn and adapt to change
• Commitment to pursuing a career in healthcare administration

Other Requirements

• Understanding of, and commitment to, equality, diversity and inclusion
• Role model our Trust values every day
• Able to work with people at all levels of an organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East and North Hertfordshire Teaching NHS Trust

£25,760 to £27,476 a year pro rate Plus 5% High Cost Area Supplement