Outpatient Receptionist

Job overview

Working Part time: 35 hours per week

We are looking for a highly motivated individual to provide a comprehensive Reception and Switchboard Service to The Countess of Chester Hospital, as directed by the Assistant Service Manager and Reception Coordinators. Candidates must be able to work a variety of shift patterns on a rota over a 24/7 period and be flexible to help us achieve a safe, kind and effective service.

Main duties of the job

• Providing a full outpatient reception service to patients attending the hospital.
• Ensuring the accuracy of data on the hospital information system (EPR+) and timely production of statistics and information relating to a patient's appointment.
• Requesting and collecting case notes as necessary for short notice clinic appointments.
• Administering any changes relating to clinics, ensuring current targets are still achieved and monitoring clinic capacity using the hospital computer system, ensuring all slots are utilised and clinics do not exceed prescribed numbers.
• Sending appointment details and relevant correspondence to patients.
• Dealing with enquiries from patients, wards, GPs and other departments.

Person specification Qualifications

• Minimum of 3 GCSEs or equivalent.
• Computer literate.
• ECDL certification.
• Basic Level CTC (IHRIM).

Knowledge and Experience

• Previous clerical experience.
• Previous customer service experience.
• Previous NHS clerical experience.

Disability and Equality

The Trust welcomes applications from all backgrounds and identities, including those under represented in the region such as Black, Asian, Minority Ethnic and people with disabilities.

Disclosure and Barring Service Check

This role requires a DBS check. The cost of the DBS application will be deducted from salary over the first three months of employment.