Order Processing Administrator

Order Processing Administrator

Location: Braintree

Salary : £25,000 - £30,000

Benefits : 25 days holiday + bank holidays, parking on site, friendly, supportive team.

Our client, a leading organisation in their industry, is seeking a dynamic and detail oriented Order Processing Administrator to join their well established and friendly team. This role is an excellent opportunity for someone who thrives in a fast paced environment and is passionate about delivering exceptional customer service.

Key Responsibilities:

• Accurately and efficiently process customer orders, ensuring all information is entered correctly and completed within agreed timescales.
• Prepare and issue quotations, sales orders, and supporting documentation to facilitate smooth transactions.
• Manage incoming telephone calls, professionally handling customer enquiries and directing calls to appropriate team members when needed.
• Respond promptly and professionally to customer emails, maintaining the highest standards of customer service.
• Provide administrative support to both the Sales team ensuring daily operations run seamlessly.
• Maintain accurate customer records, databases, and filing systems in line with company procedures.
• Liaise with suppliers and customers regarding orders, delivery schedules, stock availability, and any associated queries.
• Assist with scheduling appointments, preparing documentation, and coordinating general office administration activities.
• Contribute to maintaining a professional, organised, and welcoming office environment for colleagues, customers, and visitors.

Skills and Attributes:

• Excellent communication skills, both written and verbal, with a customer focused approach.
• Strong organisational skills with a keen eye for detail and a high level of accuracy.
• Ability to prioritise workload and manage multiple tasks effectively in a busy environment.
• Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
• A positive, proactive attitude with a willingness to support colleagues and contribute to team success.
• Ability to work independently as well as collaboratively within a team.

This role offers the opportunity to be part of a supportive and energetic team that values excellence and professionalism. The successful candidate will have a direct impact on ensuring customer satisfaction and operational efficiency within the organisation.