Order Management and Supply Chain Key Specialist - 6m contract

We are excited to offer you this new opportunity within Wipro, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project, your role as Order Management and Supply Chain Key Specialist will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.

Key Responsibilities:

- Determine Staffing requirements on a continuous, proactive basis & develop a plan to fulfill the same by streamlining the new process viz. capacity re-scoping

- Manage the Interface between Customer team & Operations team to secure the delivery outcomes and realization of benefits whilst maintaining BAU.

- Management of the group of teams, order management department operations to meet Service Level Agreement requirements

- Responsible for delivery towards Customer in liaison with Process Head

- Independent point of contact for solving customer queries in liaison with Process Head

- Meeting Customer's expectations / targets / metrics / Key Performance Indicators

- Development & Implementation of strategies for ensuring Customer satisfaction & retention

- Productivity / Efficiency metrics proposals, implementation and follow-up

- Monitoring & Ensuring the usage of the Customer's tools / follow up of the Customer's processes & procedures, at department level

- Business processes management as to improve the delivered quality and the effective usage of resources in the department

- Monitoring of employees' / teams' activity, ensuring the requested level of knowledge & (cross processes / teams) training

- Business financial control driving by awareness of / focus on costs and budgets

- Ensures motivation and leadership for the department's employees

- Conducts one-to-one meetings / individual performance appraisals with Assistant Managers

- Supervises the planning & execution of the people / teams (cross) training, acting also as trainer / mentor / coach as applicable

- Keeps a permanent relation with the department's people, to be aware of any issue emerging

- Would be extending operational/transactional support during seasonal peaks

Required Skills and Experience:

Availability to start Mid-July

- Computer skills, MS Office package required.

- Enterprise Resource Planning system (basic knowledge)

- People management (small / medium size team)

- Customer relations management / supply chain / logistics / statistics experience

- Excellent Verbal & Written Communication Skills

- Presentation Skills

- Problem analysis and problem solving

- Client orientation & Proactivity

- Numerical competencies

- Leadership Skills & Strong planning capacity

- Project & Quality Management skills ; Advanced level of English

- Risk Management Knowledge

Location:

Geleen, Maastricht, Eindhoven

Benefits:

• Attractive compensation package with a diverse set of social benefits
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment
• Sport events sponsorship for employees
• Complex Record & recognition scheme (both non-monetary and monetary options)
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects

This position offers a chance to be part of a forward-thinking company that values innovation and a progressive approach to technology. Interested candidates are encouraged to apply and join the team where they can make a significant impact.

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.