Oracle Payroll Specialist

£35,000 - £40,000 Annual

Permanent

Not Specified

Other

Lancashire, Manchester, United Kingdom, M21 0

Job Description

Input and process HR and payroll data in a timely and accurate manner to ensure continual SLA adherence
Resolve and provide advice and guidance on payroll queries from employees, HMRC and other 3rd parties
Deal with all customer telephone enquiries in line with SLA
Ensure confidentiality of customer data is maintained at all times
Provide scheduled payroll reports
Support the BPO Manager and BPO Payroll Lead in providing regular service delivery reports and attending customer service review meetings
Customer advisor on payroll legislation
To work in line with all payroll processes as per documented manuals
Document changes to customer process and procedures
To plan the workload and checklist of the customer for each month payroll and adhoc cycles
To cover in the absence of the Payroll Lead
To act as a payroll subject matter expert
Work with cross departmental teams, both internally and with the customer, to deliver exceptional service UAT of any system changes
To highlight continuous improvements to the HR and Payroll processes to drive continual service improvement